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Frequently Asked Questions for The Credit File Repair Process


Q. What do I need to do to get accredited?
A. Nothing, If you are a qualified broker in Australia, we will take a referral from you.



Q. I have a client to refer, what do I do now?
A. It's real easy, and you have 3 choices: 

  1. Send us a name and phone number and we'll do EVERYTHING - You get $55 (inc GST)
  2. Send us a completed copy of the 90 Second (1 page) App Form and we'll do EVERYTHING else - You get $110 (inc GST)
    • Attach a copy of their credit file/s and your invoice (for immediate payment)
  3. Send us a Fully Completed Application and Supporting Docs - You get $220 (inc GST)
    • Get to know the application forms
    • Get to know the costs
    • Help your clients fill in the details
    • Supply the requested supporting Docs (as indicated when you download the forms)
    • Send the details through

      The above will get you a referral fee of $220 when they go to stage 2
      or
      Just send us their name and number, we'll do the rest and spot you $55 when they go to stage 2  (it's your choice)

      Our most popular option is option 2 above because you get paid as soon as we charge your clients credit card for the application fee. AND NO CLAW BACKS - EVER !!

Q. How much information does my Client need to supply?
A. Not much and most you will have already:

  • Clear copy of ID
  • Current Credit File (From Veda or from Dun & Bradstreet )
  • Explanation of default What and how it happened
  • Letter of Authority (LOA)  Only signed and dated
  • Completed MyCra App form Very straight forward
  • Industry Ombudsman form Only if required on Checklist
The bigest thing to remember is there is no need to contact the creditor.  Your client only needs to supply what ever creditor information they have on hand. We will do the rest if required. Just a detailed explanation is often enough. (though, without question - the more information the better and more likely the default will be removed faster)



Q. What type of Defaults can be removed?
A. Any type of Default, including the following:

  • Payment Default
  • Late Payments
  • Overdue accounts
  • Payment Defaults
  • Court Judgment
  • Court Writ

Q. What type of Defaults can't be removed?
A. We can't remove anything covered within the Bankruptcy Act.

  • Bankruptcy
  • Part IX
  • Part X

Q. How do I get paid?
A. That's really easy, we will let you know when your client goes from Stage 1 to Stage 2, Then simply send through a TAX invoice and be paid within a couple of days.
Our most popular option is option 2 above because you get paid as soon as we charge your clients credit card for the application fee. AND NO CLAW BACKS - EVER !!


Q. How much do I get paid?
A. You will get $220 for every fully completed App that goes from Stage 1 to Stage 2. or $55 for name and contact details that goes through to Stage 2
Our most popular option is option 2 above because you get paid $110 (inc GST) as soon as we charge your clients credit card for the application fee. AND NO CLAW BACKS - EVER !!


Q. How Long does it take?
A. Our best ever is 3 days to remove a judgment and 1½ days to remove a default but we aim to remove most defaults within around 45 from receipt of stage2  and all required docs (for more information on what makes a file take longer, please look at www.MyCRA.com.au/how-we-do-it 


Q. What are the chances of getting my clients credit rating fixed?
A. We have had up to 91.7% success rate for defaut removal and we do have a 100% refund Guarantee if we can not go from Stage 1 to Stage 2.


Q. How do we contact you?
A. 4 easy methods.

  • Email     info[remove]@[remove]mycra.com.au
                    (send paperwork here)

  • Fax       1300 665 894
  • Direct    07 3124 7133
  • Toll Free 1300 667 218
    (or check here for your local contact numbers)